Setting Up Utilities & Internet/ Cable Service
Lucy Telkamp • September 10, 2020
Heat and Water and Internet -- Oh My!

So you've just signed a lease for your new home - Congratulations! We're delighted to offer you the place you're going to call "Home" for the next year (or so).
But what about making sure the lights work when you show up? And who do you contact to put water/ sewer service in your name? And, honestly, how does internet work? Are there little gnomes or something?
Fortunately, we have readied this post for exactly these sort of questions! (Well, maybe not for the gnomes bit.)
Scroll down to find which city your new apartment is located in, then follow the directions to ensure utility service is set up for your move-in.
Milwaukee:
- Electricity, Cooking Gas, & Heat are provided by WE Energies. When you accepted your approval, we reached out to WE Energies and gave them your information so they could start setting up service in your name. You may have received an email from them (check your spam folder!) at that time. You should receive your first bill 4-6 weeks after your lease starts. If you did not receive that email or would like more information, you are welcome to contact WE Energies at 800.242.9137; you can access your account using your SSN.
- Water/ Sewer bills are sent out quarterly in arrears. When we receive the bills, we post the charges to your accounts so you are able to pay the charges when you make your next rent payment. A charge that is posted for August 1st would be for a billing period of March, April, & May.
- For Internet/ Cable service, you would contact a service provider of your choice to determine which service package works best for your new home with us. Most people go with AT&T or Spectrum. All of our units are internet/ cable ready; if you have trouble setting up the hardware, we encourage you to contact your internet/ cable provider. The technicians working for these providers are able to install/ troubleshoot wiring to support/ fix your internet/ cable service. You & your service provider are not permitted in any circumstance to install a satellite dish on the roof of the property. If you would like to have a satellite dish installed for satellite service, please contact our office at 414.961.2002.
Brookfield:
- Electricity, Cooking Gas, & Heat are provided by WE Energies. We strongly encourage you to reach out to WE Energies when you sign your lease to set up service in your name; they can be reached at 800.242.9137 OR online at https://webapps.we-energies.com/transstop/we/startservice.cfm. If you will be moving in within 10 days of signing your lease, we recommend you call
WE Energies to ensure power is on for your move-in.
- Water/ Sewer service is provided by the City of Brookfield Utility. We strongly encourage you to reach out to the City of Brookfield Utility when you sign your lease to set up service in your name; they can be reached at 262.782.9650.
- For Internet/ Cable service, you would contact a service provider of your choice to determine which service package works best for your new home. All of our units are internet/ cable ready; if you have trouble setting up the hardware, we encourage you to contact your internet/ cable provider. The technicians working for these providers are able to install/ troubleshoot wiring to support/ fix your internet/ cable service. You & your service provider are not permitted in any circumstance to install a satellite dish on the roof of the property. If you would like to have a satellite dish installed for satellite service, please contact your resident managers.
West Bend, Jackson, & Port Washington:
- Electricity, Cooking Gas, & Heat are provided by WE Energies. We strongly encourage you to reach out to WE Energies when you sign your lease to set up service in your name; they can be reached at 800.242.9137 OR online at https://webapps.we-energies.com/transstop/we/startservice.cfm. If you will be moving in within 10 days of signing your lease, we recommend you call WE Energies to ensure power is on for your move-in.
- Water/ Sewer bills are assessed by your local municipality. We strongly encourage you to reach out to the appropriate municipality when you sign your lease to set up service in your name:
- West Bend Water Utility: 262.335.5040
- Jackson Utilities: 262.677.9001
- Port Washington Water Department: 262.284.2172
- For Internet/ Cable service, you would contact a service provider of your choice to determine which service package works best for your new home. All of our units are internet/ cable ready; if you have trouble setting up the hardware, we encourage you to contact your internet/ cable provider. The technicians working for these providers are able to install/ troubleshoot wiring to support/ fix your internet/ cable service. You & your service provider are not permitted in any circumstance to install a satellite dish on the roof of the property. If you would like to have a satellite dish installed for satellite service, please contact your resident manager.
Plymouth:
- Electricity & Water/ Sewer are provided by Plymouth Utilities. We strongly encourage you to reach out to Plymouth Utilities when you sign your lease to set up service in your name; they can be reached at 920.893.1471.
- For Internet/ Cable service, you would contact a service provider of your choice to determine which service package works best for your new home. All of our units are internet/ cable ready; if you have trouble setting up the hardware, we encourage you to contact your internet/ cable provider. The technicians working for these providers are able to install/ troubleshoot wiring to support/ fix your internet/ cable service. You & your service provider are not permitted in any circumstance to install a satellite dish on the roof of the property. If you would like to have a satellite dish installed for satellite service, please contact your resident manager.
Sheboygan:
- Electricity & Cooking Gas are provided by Alliant Energy. We strongly encourage you to reach out to Alliant Energy when you sign your lease to set up service in your name; they can be reached at 800.255.4268 OR online at https://myaccount.alliantenergy.com/Portal/outer-service-request_template.aspx#. If you will be moving in within 10 days of signing your lease, we recommend you call Alliant Energy to ensure power is on for your move-in.
- Water/ Sewer bills are sent out quarterly in arrears. When we receive the bills, we post the charges to your accounts so you are able to pay the charges when you make your next rent payment. A charge that is posted for October 1st would be for a billing period of May, June, & July.
- For Internet/ Cable service, you would contact a service provider of your choice to determine which service package works best for your new home. All of our units are internet/ cable ready; if you have trouble setting up the hardware, we encourage you to contact your internet/ cable provider. The technicians working for these providers are able to install/ troubleshoot wiring to support/ fix your internet/ cable service. You & your service provider are not permitted in any circumstance to install a satellite dish on the roof of the property. If you would like to have a satellite dish installed for satellite service, please contact your resident manager.
New Holstein:
- Electricity & Cooking Gas are provided by New Holstein Utilities. We strongly encourage you to reach out to New Holstein Utilities when you sign your lease to set up service in your name; they can be reached at 920.898.5776.
- Water/ Sewer bills are sent out monthly in arrears. When we receive the bills, we post the charges to your accounts so you are able to pay the charges when you make your next rent payment. A charge that is posted for September 1st would be for a billing period of July.
- For Internet/ Cable service, you would contact a service provider of your choice to determine which service package works best for your new home. All of our units are internet/ cable ready; if you have trouble setting up the hardware, we encourage you to contact your internet/ cable provider. The technicians working for these providers are able to install/ troubleshoot wiring to support/ fix your internet/ cable service. You & your service provider are not permitted in any circumstance to install a satellite dish on the roof of the property. If you would like to have a satellite dish installed for satellite service, please contact your resident manager.
Appleton & Little Chute:
- Electricity, Cooking Gas, & Heat are provided by WE Energies. We strongly encourage you to reach out to WE Energies when you sign your lease to set up service in your name; they can be reached at 800.242.9137 OR online at https://webapps.we-energies.com/transstop/we/startservice.cfm. If you will be moving in within 10 days of signing your lease, we recommend you call WE Energies to ensure power is on for your move-in.
- Water/ Sewer bills are sent out quarterly in arrears. When we receive the bills, we post the charges to your accounts so you are able to pay the charges when you make your next rent payment. A charge that is posted for September 1st or October 1st would be for a billing period of May, June, & July.
- For Internet/ Cable service, you would contact a service provider of your choice to determine which service package works best for your new home. All of our units are internet/ cable ready; if you have trouble setting up the hardware, we encourage you to contact your internet/ cable provider. The technicians working for these providers are able to install/ troubleshoot wiring to support/ fix your internet/ cable service. You & your service provider are not permitted in any circumstance to install a satellite dish on the roof of the property. If you would like to have a satellite dish installed for satellite service, please contact your resident managers.
Menasha:
- Electricity & Cooking Gas are provided by Menasha Utilities. We strongly encourage you to reach out to Menasha Utilities when you sign your lease to set up service in your name; they can be reached at 920.967.3400.
- Water/ Sewer service is provided by Harrison Utilities. We strongly encourage you to reach out to Harrison Utilities when you sign your lease to set up service in your name; they can be reached at 920.731.0002.
- For Internet/ Cable service, you would contact a service provider of your choice to determine which service package works best for your new home. All of our units are internet/ cable ready; if you have trouble setting up the hardware, we encourage you to contact your internet/ cable provider. The technicians working for these providers are able to install/ troubleshoot wiring to support/ fix your internet/ cable service. You & your service provider are not permitted in any circumstance to install a satellite dish on the roof of the property. If you would like to have a satellite dish installed for satellite service, please contact your resident manager.
Green Bay, Bellevue, & De Pere:
- Electricity, Cooking Gas, & Heat are provided by Wisconsin Public Service Corporation. We strongly encourage you to reach out to WPS when you sign your lease to set up service in your name; they can be reached at 800.450.7260.
- Water/ Sewer bills are are sent out monthly (Pheasant Run & Windsor Heights) or quarterly (River Park Terrace) in arrears. When we receive the bills, we post the charges to your accounts so you are able to pay the charges when you make your next rent payment. A Pheasant Run charge that is posted for October 1st would cover a billing period of July 15th through August 13th. A Windsor Heights charge that is posted for September 30th would cover a billing period of July 24th through August 22nd. A River Park Terrace charge that is posted for August 1st would cover a billing period of March, April, & May.
- For Internet/ Cable service, you would contact a service provider of your choice to determine which service package works best for your new home. All of our units are internet/ cable ready; if you have trouble setting up the hardware, we encourage you to contact your internet/ cable provider. The technicians working for these providers are able to install/ troubleshoot wiring to support/ fix your internet/ cable service. You & your service provider are not permitted in any circumstance to install a satellite dish on the roof of the property. If you would like to have a satellite dish installed for satellite service, please contact your resident managers.
Please note:
If service is not set up in your name prior to your move-in (either because you did not contact the utility company or did not respond to their email requesting more info from you) and we end up having to bill you back for your utility usage, there is a service fee of $50 per assessment.
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Maybe you're purchasing your first home, or you've found the apartment of your dreams. Maybe it's just time to part ways with your roommate. In any case, you know that you'll be moving out of your home with us. In all circumstances, if you are on a term lease agreement with us, you are required to give signed , written Notice to Vacate a minimum of 60 days prior to the last date of your last month of tenancy. If you're on a full-term lease agreement with us, your term expires July 31st (for example), and you plan to move out, you must submit signed, written notice to vacate on/ before June 2nd. If you move out sooner than July 31st, you will still owe full rent until July 31st unless your unit is rerented with a move-in date earlier than July 31st. If you are looking to vacate sooner than 60 days from now, during the No Winter Vacate period, or before your lease expires, please see our post on B reaking Your Lease & Moving Out Early . If you will be vacating but at least one of your current roommates with us will be staying, please see our post about Roommate Changes . If (and only if) you are on a month-to-month extension of your lease agreement, you required to give signed , written Notice to Vacate a minimum of 28 days prior to the last date of your last month of tenancy. Basically, if you are on a month-to-month agreement with us and decide in the middle of March that you will be moving out, you have until April 2nd to submit signed, written notice that you will be vacating on April 30th. If you will be moving out sooner than April 30th, that's just fine- you will still owe full rent until April 30th unless your unit is rerented with a move-in date earlier than April 30th. There is no specific form you need use to submit notice to vacate; you may use any old piece of paper to write We/I, [all adult resident names], will vacate [your unit's address] on/ before [your move-out date]. Signed, [all adult resident signatures] then either take a photo or scan the signed notice and send it as an attachment to us via email ( Lucy@WEUhomes.co m ). In the state of Wisconsin, an oral statement or an emailed statement without an ink signature do not suffice as notice to vacate. Any notice to vacate must be signed by all adult residents; if only one of multiple adult residents signs the notice to vacate, the notice to vacate will not be valid or binding. If you are on a month-to-month extension of your lease agreement with us, the No Winter Vacate clause does apply. You agreed to and signed off on the No Winter Vacate clause in your original lease agreement (sections 1.2 & 1.7) with us; that clause still (and specifically) applies when you are on a month-to-month extension with us. The No Winter Vacate clause is a pretty standard lease clause in the state of Wisconsin; it simply states that you may not vacate between November 1st and February 27th. If you do vacate between November 1st and February 27th, you will be held liable for rent until the end of February. If you submit notice to vacate less than 60 full days in advance (even if it's 59 days in advance), your liability for the unit and for monthly rent will extend beyond your move-out date unless the unit is rerented with a move-in date earlier than the end of your liability. For example: - If your lease term ends April 30th and you submit your notice to vacate on March 10th, the 60 day requirement continues into May and, as tenancies may not end mid-month (see lease section 1.2 & 1.7), you would be liable for rent until May 31st unless your unit is rerented with a move-in date earlier than May 31st. - If you're on a month-to-month extension with us and you submit signed, written notice on March 10th to vacate on April 30th, the 60 day requirement continues into May and, as tenancies may not end mid-month (see lease section 1.2 & 1.7), you would be liable for rent until May 31st unless your unit is rerented with a move-in date earlier than May 31st. An improper notice to vacate, one given less than a full 60 days in advance, can be particularly problematic starting September 3rd. If your lease agreement expires September 30th or October 31st OR if you are on a month-to-month extension AND you submit your signed, written notice to vacate within 60 days after September 3rd, the 60-day requirement falls after November 1st, during the No Winter Vacate period. You would remain liable for monthly rent for your unit until the end of February unless your unit is rerented with a move-in date earlier than the end of February.